An event uploaded to Cvent may be cancelled*
through ChapterPRO.
*Cvent events are never deleted, only
cancelled
Find three options below, with different
ChapterPRO event results:
A. Delete event on ChapterPRO, cancel event
on Cvent
B. Take event offline in ChapterPRO,
cancel event on Cvent.
C. Keep event online on ChapterPRO,
cancel event on Cvent.
OPTION A: Delete event on ChapterPRO,
cancel event on Cvent.
1. Go to ChapterPRO event > edit
event > DESCRIPTION >
Upload to Cvent must set to YES and there
must be a last uploaded: date/time.
2. Click Delete this Event.
3. Pop up window display > read message (customized per event) > click OK.
Event is deleted in ChapterPRO. The event
will be cancelled in Cvent per the following
upload schedule: Sunday - Thursday 12 am
CT (US), and YPOI completes final steps Monday
- Friday during business hours.
OPTION B: Take event offline in
ChapterPRO, cancel event on Cvent.
1. Go to ChapterPRO event > edit
event > DESCRIPTION >
CONTROLS > Upload to Cvent must be set
to YES and there must be a last uploaded
on: date/time.
2. Click green EYE > click Take event OFFLINE.
Modified event file uploads to YPOI servers
Sunday - Thursday 12 am CT (US), and YPOI
completes final steps Monday - Friday during
business hours. Typically the process is
completed by morning, allow up to 24
hours.
OPTION C: Keep event online on
ChapterPRO, cancel event on
Cvent.
1. Go to ChapterPRO event > edit event > CONTROLS >
Upload to Cvent is YES and a last
uploaded: date/time is displayed >
switch toggle Upload to Cvent to NO.
2. Login to Cvent > edit event > Event Details > General > Event Status > Cancel.
TIP: When Upload to Cvent is
unchecked, edits made to event in
ChapterPRO are no longer uploaded to
Cvent.
Checking box Upload to Cvent again after
event is cancelled directly in Cvent does
not work.