An event uploaded to Cvent may be cancelled*
through ChapterPRO.
*Cvent events are never deleted, only
cancelled
Find three options below, with different
ChapterPRO event results:
A. Delete event on ChapterPRO, cancel event
on Cvent
B. Take event offline in ChapterPRO,
cancel event on Cvent.
C. Keep event online on ChapterPRO,
cancel event on Cvent.
OPTION A: Delete event on ChapterPRO,
cancel event on Cvent.
1. Go to ChapterPRO event > edit
event > SET UP >
CVENT > Upload to Cvent must be set to YES and there
must be a last uploaded: date/time.
2. Click Delete this Event.
3. Pop-up message is displayed (customized per event) > click OK.
Event is deleted in ChapterPRO. The event
will be cancelled in Cvent per the following
upload schedule: Sunday - Thursday 1:00 am
PT (US), and YPOI completes final steps Monday
- Friday during business hours.
OPTION B: Take event offline in
ChapterPRO, cancel event on Cvent.
1. Go to ChapterPRO event > edit
event > SET UP >
CVENT > Upload to Cvent must be set
to YES and there must be a last uploaded
on: date/time.
2. Click green ONLINE toggle to change to red OFFLINE.
Modified event file uploads to YPOI servers
Sunday - Thursday 1:00 am PT (US), and YPOI
completes final steps Monday - Friday during
business hours. Typically the process is
completed by morning, allow up to 24
hours.
Background color changes to light green indicating offline event in addition to red OFFLINE button.
OPTION C: Keep event online on
ChapterPRO, cancel event on
Cvent.
1. Go to ChapterPRO event > edit event > SET UP >
CVENT > Upload to Cvent is YES and a last
uploaded: date/time is displayed.
2. Click Upload to Cvent toggle to change to NO.
3. Login to Cvent > edit event > Event Details > General > Event Status > Cancel.
TIP: When Upload to Cvent is
unchecked, edits made to event in
ChapterPRO are no longer uploaded to
Cvent.
Checking box Upload to Cvent again after
event is cancelled directly in Cvent does
not work.