Setting the Cancellation Cutoff results in the following:
- the Cancellation Policy is displayed on the event Details and RSVP screens
- when a member RSVP's or changes their RSVP within the Cancellation Cutoff, an email notification may be sent to the site administrator/agent (contact support@chapterpro.com to confirm you are set to receive these notifications)
- the event report displays the RSVP date/time in red if within the Cancellation Cutoff period
Set Cancellation Cutoff per event
Go to event page > click edit > DESCRIPTION > CONTROLS > Cancellation Cutoff > select desired time period > click SAVE.
NOTE: some sites also provide entering a customized late cancellation/no-show fine.
View Cancellation Policy on Event Page
NOTE: the Cancellation Policy text is customized per site. Send preferred text to support@chapterpro.com to edit the policy.
Event DETAILS tab:
RSVP tab:
TIP: the Cancellation Policy may also be inserted into the event email
View Event Report RSVP date/time, modified
Select TOTAL RSVP, YES or NO > check Show RSVP date/time and click modified > RSVP's made or changed within the Cancellation Cutoff display in red.
